Position Summary:

This position requires both technical and interpersonal skills. As a main point of contact and support for the entire IT organization, the analyst must be able to explain technical issues to non-technical users. Primary duties of the System Support Analyst III include assessing incidents and requests and resolving issues. In particular this analyst will work to complete many routine activities as well as to resolve service issues with little guidance. The analyst will contribute in team meetings on how to improve the performance, stability, cost effectiveness and serviceability of IT client systems. The Analyst also participates in other desktop system work such as configuring and deploying new systems, maintaining existing hardware and software and assisting in employee moves.

Responsibilities:

• Solve or escalate incidents and requests as required to ensure quality service and resolution within established service targets. This includes, support and manage (1) Desktops, laptops, mobile devices and shared resources such as printers, shared workstations, conference rooms, projectors and telephones (2) Remote users via phone and remote management software which includes VPN, Terminal Services and Remote desktop connections (3) Videoconferencing equipment (4) Ipad, Iphones, android based devices and Blackberries
• Build, configure, maintain (patch), repair and manage new and existing systems for employees, (1) Develop, maintain and deploy standard system images (2) Develop, maintain and deploy software distribution packages.
• Coordinate with various IT groups in resolving incidents and fulfilling requests based on established guidelines. Ensure Service Level Agreement performance standards are met.
• Ensure that all interactions are documented via the electronic service request management software with clear technical descriptions of incidents / requests, work done to resolve, root causes and indicating all client interactions.
• Recommend and produce procedures and standards to improve the quality and delivery of service to customers.
• Assist in requirements definition, research, and implementation for new client computing solutions.
• Generate customer facing documents. Desk guides, training aids, quick reference guides and other aids to make customers self sufficient.
• Maintain IT equipment inventory. Perform necessary change of status transactions to reflect the addition, move or retirement of IT assets.

Qualifications:

• Minimum 10 years experience providing end user assistance in a networked Windows environment (1) 3 year help desk, service desk, or support center experience (2) 2 years desk side support in a Windows/Intel environment (Dell/Lenovo experience a plus)
• Installing, configuring, troubleshooting and supporting Windows applications. Knowledge of Microsoft Office applications is required, including Outlook, Word, Excel, PowerPoint and Visio.
• Supporting Intel based desktop and laptop hardware. Ability to troubleshoot issues with peripherals, communication issues, etc.
• Supporting mobile devices, (Smartphones, Android based devices, iPhone or similar).
• Supporting all levels including VP or C-level executive staff is mandatory.
• Troubleshooting video conferencing equipment. (Cisco preferred)
• Supporting technology solutions such as projectors, presentation workstations, printers, copiers, scanners, and Fax machines.
• Certifications in Microsoft, HDI, A+, ITIL certifications/training or equivalent experience required.
• Customer service: Must be able to deliver service to a calm and professional manner when dealing with trying situations or with demanding customers. Consistent follow through on solutions to ensure issues are resolved.
• Strong communications skill. Ability to clearly communicate with customers using appropriate non technical explanations. Excellent verbal and written communication skills are required.
• Must be able to develop and maintain a positive rapport with all customers. This rapport will be built on the analyst having the requisite technical and communication skills.
• Troubleshooting-must be able to face high pressure situations where something is not working and they are expected to rapidly anaylze and resolve it.

Position Must Be Filled By April 15, 2016, So Apply Soon!

Summary of Duties and Responsibilities

This position reports to the Director – IT Infrastructure Services and plans, executes, and finalizes IT infrastructure projects according to deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.

Key Accountabilities

Direct and manage project development from beginning to end.
Estimate the resources and participants needed to achieve project goals.
Develop full-scale project plans and associated communications documents.
Identify and manage project dependencies and critical path.
Plan and schedule project timelines and milestones using appropriate tools.
Track project milestones and deliverables.
Set and continually manage project expectations with team members and other stakeholders.
Liaise with project stakeholders on an ongoing basis.
Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

Requirements
8-12 years of experience in a project management capacity, including all aspects of project execution.
Bachelor’s Degree in a related field is ideal.
Strong familiarity with project management software, such as MS Project.
Database and operating systems experience with Microsoft Technologies. Experience managing IT infrastructure related projects.

Position Must Be Filled By April 15, 2016, So Apply Soon!

Position Summary:
This position requires both strong technical and interpersonal skills. The position will support the clients enterprise client management product suite, including anti-virus, automated software deployment, imaging and scripting tools. Coordinate with members of the client’s Service Desk and Network Systems Engineering teams to ensure the efficient, timely delivery of software updates and patches

Position Summary:

This position requires both strong technical and interpersonal skills. The position will support the client’s enterprise client management product suite, including anti-virus, automated software deployment, imaging and scripting tools. Coordinate with members of the client’s Service Desk and Network Systems Engineering teams to ensure the efficient, timely delivery of software updates and patches. The individual must make independent and well executed judgments in researching, developing, and deploying effective solutions. They must ensure proposed changes to the enterprise client environment are fully tested and follow the client’s Change Management and Configuration Management policies and procedures, and serve as the centralized communication point for desktop anti-virus activities. The Network Administrator III will manage desktop hardware and software standards for the client.

Responsibilities:

-Solve incidents and requests or refer to other IT groups when necessary. Ensure that all interactions are documented via the electronic service request management software with clear technical descriptions of incidents / requests, work done to resolve, root causes and indicating all client interactions.

-Conduct detailed evaluations of new technology and educate IT staff on merits, weaknesses and recommendation on adoptability for the client.

– Manage automated deployment of software application upgrades to enterprise client computing environment. This includes comprehensive acceptance testing of packages as well as development of packages.

-Manage automated deployment of client security updates to enterprise. This includes (but is not limited to): desktop OS patches and hotfixes, cumulative service packs, and IE updates. Also, manage deployment and updates of desktop anti-virus solutions.

-Define, maintain and enforce IT infrastructure standards and collaborate with the Systems Engineering group and provide enhancements and modifications based upon business customers’ requirements.
5%

– Recommend procedures and standards to improve the level of support and interface with other members of IT, ensuring the rapid resolution of technical issues. This will be put into practice through creating, developing, and maintaining technical SOP’s, work instructions, policies and procedure documents.

-Develop, maintain, and recommend company Hardware and Software standards for the client.

-Serve as secondary / tertiary level of technical support for Help Desk staff.

-Generate customer facing documents. Desk guides, training aids, quick reference guides and other aids to make customers self sufficient.

-Maintain enterprise client imaging solutions. This includes (but is not limited to): GHOST server administration, image updates, testing and acceptance of new software, patches, as well as minor revisions.

-Manage desktop software licensing and desktop hardware inventory to ensure proper compliance and asset tracking
5%

Requirements:

-8-12 years of experience in 10+ years of experience in managing LAN/WAN environment based on Cisco platform.

-8-12 years of experience in 10+ years MS Windows server experience including Server 2003, 2008 and 2012 in both32 bit and 64 bit environment.

-8-12 years of experience in 10+ years of industry experience with networking technologies and security principals related to that.

-8-12 years of experience in 10+ years of experience in the following areas: Active Directory domain architecture and implementation; DHCP, WINS and DNS server administration; File and print server administration; Server Monitoring & Alerting; Security configuration and auditing for Windows.

-5-8 years of experience in 7+ years MS Exchange/email systems.

-BS degree in computer science, or equivalent experience. (4 years)

-Advanced knowledge of TCP/IP, routing protocols, LAN, WAN

-Good understanding of TCP/IP, routing protocols(BGP,EIGRP, OSPF), LAN, WAN and Transport Technologies including MPLS.

-4+ years virtualization experience using VMWare.

-Some experience in managing storage devices (SAN/NAS) preferably using EMC. Experience with real time data replication technology for Disaster recovery is preferred.

-MCSE and CCNP is preferred

Position Must Be Filled By April 15, 2016, So Apply Soon!

Position Summary:
This position requires both strong technical and interpersonal skills. The position will support the client’s enterprise client management product suite, including anti-virus, automated software deployment, imaging and scripting tools. Coordinate with members of the client’s Service Desk and Network Systems Engineering teams to ensure the efficient, timely delivery of software updates and patches. The individual must make independent and well executed judgments in researching, developing, and deploying effective solutions. They must ensure proposed changes to the enterprise client environment are fully tested and follow the client’s Change Management and Configuration Management policies and procedures, and serve as the centralized communication point for desktop anti-virus activities. The Network Administrator III will manage desktop hardware and software standards for the client.

Responsibilities:
-Solve incidents and requests or refer to other IT groups when necessary. Ensure that all interactions are documented via the electronic service request management software with clear technical descriptions of incidents / requests, work done to resolve, root causes and indicating all client interactions.

-Conduct detailed evaluations of new technology and educate IT staff on merits, weaknesses and recommendation on adoptability for the client.

– Manage automated deployment of software application upgrades to enterprise client computing environment. This includes comprehensive acceptance testing of packages as well as development of packages.

-Manage automated deployment of client security updates to enterprise. This includes (but is not limited to): desktop OS patches and hotfixes, cumulative service packs, and IE updates. Also, manage deployment and updates of desktop anti-virus solutions.

-Define, maintain and enforce IT infrastructure standards and collaborate with the Systems Engineering group and provide enhancements and modifications based upon business customers’ requirements.
5%

– Recommend procedures and standards to improve the level of support and interface with other members of IT, ensuring the rapid resolution of technical issues. This will be put into practice through creating, developing, and maintaining technical SOP’s, work instructions, policies and procedure documents.

-Develop, maintain, and recommend company Hardware and Software standards for the client.

-Serve as secondary / tertiary level of technical support for Help Desk staff.

-Generate customer facing documents. Desk guides, training aids, quick reference guides and other aids to make customers self sufficient.

-Maintain enterprise client imaging solutions. This includes (but is not limited to): GHOST server administration, image updates, testing and acceptance of new software, patches, as well as minor revisions.

-Manage desktop software licensing and desktop hardware inventory to ensure proper compliance and asset tracking
5%

Requirements:
-8-12 years of experience in 10+ years of experience in managing LAN/WAN environment based on Cisco platform.

-8-12 years of experience in 10+ years MS Windows server experience including Server 2003, 2008 and 2012 in both32 bit and 64 bit environment.

-8-12 years of experience in 10+ years of industry experience with networking technologies and security principals related to that.

-8-12 years of experience in 10+ years of experience in the following areas: Active Directory domain architecture and implementation; DHCP, WINS and DNS server administration; File and print server administration; Server Monitoring & Alerting; Security configuration and auditing for Windows.

-5-8 years of experience in 7+ years MS Exchange/email systems.

-BS degree in computer science, or equivalent experience. (4 years)

-Advanced knowledge of TCP/IP, routing protocols, LAN, WAN

-Good understanding of TCP/IP, routing protocols(BGP,EIGRP, OSPF), LAN, WAN and Transport Technologies including MPLS.

-4+ years virtualization experience using VMWare.

-Some experience in managing storage devices (SAN/NAS) preferably using EMC. Experience with real time data replication technology for Disaster recovery is preferred.

-MCSE and CCNP is preferred

Position Must Be Filled By April 15, 2016, So Apply Soon!