In a recent survey, 84% of respondents said that the returns process is very to extremely important in their decision to continue to shop with a company. Over 30% responded that particular companies are more likely to make shipping mistakes. A similar percentage said mistakes are more likely to occur with a large retailer than […]
Archives for January 2013
2013 Transportation Rate Forecast Shows Collaboration More Important than Ever
Though the Institute for Supply Management’s (ISM) December 2012 Semiannual Economic Forecast showed improvement in the U.S. that will continue through 2013 and growth in 17 manufacturing sectors, we should expect to see small spikes in supply chain and logistics cost for each transportation sector this year. Because carriers will work to standardize procedures for […]
A Competitive Necessity – Implementing SAP’s Express Ship Interface Gives Your Business an Advantage
It has been more than 25 years since FedEx offered a PC-based automated shipping solution and since that time, impressive innovations in electronic commerce have occurred throughout the next‐day carrier delivery industry. The question is: has your company taken advantage of the latest technological advances to increase market share, reduce the cost of doing business, […]
Consumer Feedback on E-Tail Order Fulfillment Processes
Consumers’ growing preference for online shopping resulted in unprecedented increases in order fulfillment and returns shipments in 2012. The numbers will increase in 2013 as the e-commerce & m-commerce (mobile commerce) movement is only revving up. With this rise in online orders, fulfillment and reverse logistics processes have never been as important for retail companies than they are as we enter the new year.
Which Features Will Get Your Company the Most from a TMS?
When a company starts to consider a Transportation Management System (TMS) for their out of control transportation operations, it is easy to rush to compile a list of functions and features most desired in their TMS. This list should be made later and instead there are a few frequently overlooked factors that first should be […]