Every single day it seems that e-commerce is finding technology to try to keep up with its growth. E-commerce and omni-channel commerce are hot and growing, but the costs for businesses is also on the rise. The cost of fulfillment is a big part of this, and Amazon, along with other companies are looking into the use of voice in fulfillment.
It is too often overlooked, but the use of voice in e-commerce’s fulfillment channels can really drive down costs. Voice is often used by e-retailers for order picking when brick and mortar stores are used as fulfillment points. At the green button below, find a video of Jay Armant, vice president of product management at Vocollect, as he discusses the use of voice in e-commerce and how it can help your business save money and help your bottom line.
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